PRIVACY POLICY

This Privacy Policy explains how Canopy Home (M) Sdn. Bhd. (“Canopy Home”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit or use www.canopyhome.com.my or www.canopyhome.my (the “Website”).

By accessing or using our Website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy and applicable laws, including the Personal Data Protection Act 2010.

INFORMATION WE COLLECT

We may collect the following categories of personal data:

  • Name;
  • Email address;
  • Telephone number;
  • Billing and delivery addresses;
  • Purchase and transaction history;
  • Account login information;
  • Communication records;
  • IP address, browser type, device information, and website activity;
  • Wishlist and browsing preferences;
  • Marketing preferences.

Payment transactions are securely processed through third-party payment providers. We do not store complete payment card information on our servers.

HOW WE COLLECT YOUR DATA

We collect personal data through:

  • account registrations;
  • orders placed through the Website;
  • newsletter subscriptions;
  • customer service enquiries;
  • cookies and analytics technologies;
  • participation in promotions or surveys;
  • browsing activity on our Website.

HOW WE USE YOUR DATA

Your personal data may be used for:

  • processing and delivering orders;
  • payment verification;
  • customer support;
  • returns and refunds;
  • fraud prevention and security;
  • improving our Website and services;
  • analytics and reporting;
  • marketing communications (where consent is provided);
  • compliance with legal and regulatory obligations.

COOKIES & TRACKING TECHNOLOGIES

Our Website may use cookies, analytics tools, and similar technologies to:

  • improve user experience;
  • analyse website traffic;
  • remember user preferences;
  • support marketing and advertising activities.

You may disable cookies through your browser settings, although certain Website functions may become unavailable.

SHARING OF PERSONAL DATA

We may share your personal data with:

  • payment processors;
  • logistics and delivery providers;
  • IT and hosting service providers;
  • analytics and marketing platforms;
  • professional advisers;
  • regulatory authorities where legally required.

We do not sell your personal data to third parties.

DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

  • fulfill the purposes outlined in this Policy;
  • comply with legal, tax, accounting, warranty, and regulatory obligations;
  • resolve disputes and prevent fraud.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymize it.

YOUR RIGHTS

Subject to applicable laws, you may have the right to:

  • access your personal data;
  • request correction of inaccurate data;
  • withdraw consent for marketing communications;
  • request deletion of certain personal data;
  • object to certain processing activities.

To exercise these rights, please contact us at:

DATA SECURITY

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

POLICY UPDATES

We reserve the right to update this Privacy Policy from time to time.